RAMedals.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
RAMedals.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.
What we collect
We may collect the following information: - name and job title - contact information including email address - demographic information such as postcode, preferences and interests - other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may also use this information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you and if you would like a copy of the information held on you please write to RA Medals
38 Todd Lane North
or email email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
TERMS OF BUSINESS
All items are guaranteed to be authentic and we endeavour to describe all the items on our website in full detail and to the best of our knowledge.
It is the Purchasers responsibility to pay any Customs Duties or taxes etc that maybe levied in the country of import and to ensure that goods purchased comply with laws and import restrictions for the country of delivery and supply the relevant paperwork/ permits including CITES permits that may be required to accompany the goods when shipped.
We accept payment by the following methods:
Bank Transfer (Purchaser to pay all bank charges relating to the transaction)
Credit Card and Debit Card (There is no charge for debit card transactions but 4% will be charged on all Credit Card Transactions)
Personal Cheque or Bankers Draft (Goods will be despatched once funds have cleared)
All goods will remain the property of RA Medals until payment has been received in full at which point title will pass to the purchaser.
All goods will be sent by Courier or shipping agent on a traceable service requiring a signature on receipt and will be fully insured by our specialist goods in transit cover.
It is the purchaser’s responsibility to inspect the goods and packaging on arrival and notify the delivery agent and ourselves immediately if it appears damaged or tampered with(evidence to be retained).
Should the delivery agent be unable to deliver the goods due to the recipient being unavailable any surcharge for redelivery will be the responsibility of the purchaser.
If for some reason the purchaser is unhappy with the goods due to those goods not being as described they should contact us by telephone on receipt & in writing within seven working days and if a satisfactory resolution is not found the goods may be returned within ten days of receipt, the purchase price will be refunded minus shipping costs along with any transaction related charges as long as the goods are returned in the same condition as originally shipped. The goods shall be returned fully insured at the purchaser’s expense via a trackable service and should be returned securely in the original packaging where possible and if not packaged to the same standard.